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Freedom of Information Act

Guide to the Information Published by the Dental Practice
This is a guide to the information published by the practice required by the Freedom of Information Act.
The Partners are: Mrs Kate Starling & Miss Michelle McConkey.

Your Right to Information
As well as our published information, present and former patients of the practice have the right to access the personal information that we hold about them in accordance with the Data Protection Act 1998. Details of how to do this is contained in the Practice Data Protection Policy, please ask for details.

Feedback
We have produced this guide in order to comply with the Freedom of Information Act 2000. The purpose of the Act is to encourage organisations working for the public to be more open about the information they hold. We welcome your views on additional classes of information which might not be included and on the publications themselves. If you have any comments or suggestions about the scheme, please address them in writing to: The Practice Manager, Peppermint Dental Centre,189 Norwich Road, Wymondham, NR18 0SJ.

Classes of Information
We hold various types of information which we review, retain or dispose of according to the guidance received under The General Dental Council. Our information is classed into 7 categories:

1 - Who we are
2 - Our Services
3 - Financial Information
4 - Information for patients and the public
5 - Complaints
6 - Our policies and procedures
7 - This guide

Class 1 - Who we are:
Mrs Kate Starling (Female) - Dentist and Partner
GDC Registration No: 71887 (1996)

Miss Michelle McConkey (Female) - Dentist and Partner
GDC Registration No: 72089 (1996)

Mrs Liz Says (Female) - Dentist Associate
GDC Registration No: 64073 (1988)

Mrs Gabrielle Taylor (Female) - Dental Hygienist
GDC Registration No: 182357 (1999)

Mrs Rachel Grimmer (Female) - Associate Dentist
GDC Registration No: 82479

Class 2 - Our Services:
Information about our services is held in reception, please ask for details. The information includes:

- Opening times
- Arrangements for emergency care
- Details of access to the practice for people with disabilities
- The availability of interpreters
- Services available for anxious patients
- Information about the care and treatment provided by the practice
- Both adult and children are treated as private patients

Class 3 - Financial Information:
We have information about:

- The fees for private dental care
- Details on our payment plan
- Our policy for appointments not kept and appointments cancelled without 24hrs notice

Class 4 - Information for Patients and the Public:
We make available from reception and in the surgery, information leaflets about:

- Types of Dental Treatment
- Treatment of Oral Health Issues
- Teeth Whitening
- Dental Implants
- Dental Health Products

Class 5 - Complaints:
We have a complaints procedure, a copy of which is available from the Practice Manager.

- Click here to download our Code of Practice for Patient Complaints document.

Class 6 - Practice Policies:
We have policies and procedures which ensure that the practice operates in a safe and efficient manner. These include:

- Data Protection
- Confidentiality
- Health & Safety
- Radiation Protection
- Infection Control
- Payments Policy
- Equal Opportunities

Class 7 - This Guide:
This guide will be reviewed regularly and we will also keep the list of publications up to date.

As of January 2005 we will be required by the Freedom of Information Act to respond to requests from the public to access recorded information that we hold. There are some exemptions to this right and it does not change the rights of our patients to have all of their personal information kept strictly confidential and available to them on request.


Further Information:
Further information on the Freedom of Information Act is available on the following website:
www.informationcommissioner.gov.uk

GDC – General Dental Council
Main office: 37 Wimpole Street, London, W1G 8DQ. Phone: 0845 222 4141 Web: www.gdc-uk.org

 
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General and Cosmetic Dentistry by Peppermint Dental Centre in Wymondham, Norfolk. Open Monday to Friday - 8.30am to 5.30pm
Introduction
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General Family Dentistry
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Confidentiality Policy
Data Protection Policy
Freedom of Information
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© 2011 Peppermint Dental Centre, 189 Norwich Road, Wymondham, Norfolk, NR18 0SJ
Tel: (01953) 603360 |
info@peppermintdental.co.uk
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